EMPWR for Technicians

Purpose-built for field service teams to quickly understand, repair, and report on EVSE reliability issues

Streamline charger troubleshooting

Enhance communication between stakeholders

Reduce repair times

Ready for a smarter way to service EV charging units? Help has arrived.

ChargerHelp offers field technicians the tools and insights they need to work quickly, accurately, and succeed on the first visit.

Improved on-site efficiency

Leverage actionable data and repair knowledge to get work done faster

Accurate mobile troubleshooting

Access up-to-date, mobile-optimized guidance in field to save time and end frustration

Comprehensive customer reporting

Provide valuable quality assurance with timely, detailed communications

Discover the power of EMPWR

What is the EMPWR Technician App?

The EMPWR Technician App is a core part of ChargerHelp’s EMPWR technology platform. Our groundbreaking mobile app unites all operations and maintenance activities in a single tool, including:

Asset management
Issue monitoring, triage and management
Escalation
Uptime reporting with issue attribution
In-field technician dispatch; specific workflow creation and technician assignment, scheduling and deployment

The EMPWR Technician App is purpose-built for EV charging equipment, providing customers with the transparency to understand unit status and improve performance.

Leverage integrations that automate and efficiently aggregate information including Charge Management Systems, email, Zendesk, and Salesforce.

Read the Press Release