Industry decisions today do more than determine which equipment is purchased—they shape the reliability of a charging network and can drive change throughout the supply chain. Organizations getting this right are avoiding costly mistakes and building competitive advantages that will pay dividends for decades.
Download now to discover key industry changes that will even the O&M field, fill knowledge and regulation gaps, and enrich the EV community by democratizing charger reliability for operators and drivers nationwide
Download now to learn key industry changes that will even the O&M field, fill knowledge and regulation gaps, and enrich the EV community by democratizing charger reliability for operators and drivers nationwide
Protocol standards and certifications that matter
Contracts that help keep vendors financially invested in uptime
How to reduce firmware update issues
Strategies to protect investments once manufacturers exit the market
Error report standardization
FORWARD
Kameale C. Terry, ChargerHelp CEO
More powerful than the purchasing process, is education. Education across the entire ecosystem is critical. For too long, we’ve operated in silos, trying to solve problems when we don’t know what we’re missing.
At ChargerHelp, we’re fortunate to have a unique perspective: across hardware, software, and operations and maintenance. It’s a privilege to be able to step back, observe patterns, and offer data and insights that can support real improvements.
We created this guide to help the EV charging community reevaluate how we can collectively build a stronger, accessible, more resilient industry together.
I hope it can serve as a guide—or better yet, a collaborative tool—as we continue to navigate and shape the framework of the EV industry in ways that are sustainable and in the best interest of our collective success.
A heartfelt thank you to those who contributed to this report, including Alliance for Transportation Electrification, Open Charge Alliance, and Hubject.
I genuinely appreciate your taking the time to read our ideas. I’m always happy to be in dialogue. We look forward to your ideas, feedback, and innovations.